Reservation Policy
Deposits
We require a deposit representing one-third of the total rental fees before we mail our confirmation for the time period, as well as maps, directions and other information.
For reservations applying to years beyond the current holiday season, we only require a $100.00 deposit in order to reserve the dates in your name. The balance of the deposit will be due by the end of October preceding the year of your booked dates and our formal confirmation issued at that time. Bookings will be accepted on a first-come basis, but priority may be given to returning guests.
Payment Methods Accepted
Cheque*, INTERAC Email transfer or PAYPAL (Add 3% to cover Paypal transfer fees)
*U.S. cheque for approximate equivalent amount is acceptable. We will credit you for the actual Canadian amount deposited at our bank according to the exchange rate for that day.
Cancellation & Refund Policy
Deposits will be cashed at the time we issue our confirmation and will be refunded when cancellation is received before the end of January the year of your planned holiday. Note that $100.00 or 10%cancellation charge, whichever is lower, will be retained. Your deposit will also be refunded when cancellation is received after the end of January (minus $100.00 or 10% fee) as soon as your reserved dates are rebooked. Reservation dates can be changed at no charge at anytime depending upon availability.
FOR 2021 RESERVATIONS that were transferred from 2020 due to COVID19 -
Because of the unprecedented situation last spring, rather than keeping all deposits, we opted to give everyone the opportunity to transfer their reservations to 2021. This did not reset the option to cancel by the end of January 2021 for a full refund. If you can't honour your current reservation, please give us as much time as possible to rebook your dates in order to obtain a refund. Stay safe!
Fees & Taxes
No extra-fees for cleaning or security deposit. H.S.T. 15% is applicable. We are licensed and certified by P.E.I. Tourism for assurances of quality and guarantees.